Every year, the development of technology brings a dramatic shift in business communications. Over the past decade, we have witnessed the massive use of new technologies especially because of Covid 19 situation. Technology is helping us to rise from pandemic.
It is spreading from the Internet and VoIP business communications to numerous mobile applications.
We can certainly say that the next decade will bring a handful of innovations in this area.
What are the innovations in the world of business communication?
In addition to new technologies, some older, but upgraded methods are also applied.
Larger Use Of VoIP Solutions
The use of landline phones is decreasing from year to year. It’s because more people recognize and use the benefits of the internet and VoIP communication. It is estimated that currently, around 1 billion people worldwide use VoIP. Most certainly that number will increase in the coming years. Massive usage of VoIP is also noticeable in the business sphere. Using VoIP for business is considered to be of multiple benefits. The reason for that is better control over cost management, mobility, and communication system.
Shifting to mobility
With the advancement in technology, there is an increased need for mobility.
Mobile computing, as well as smartphones already play an important role in everyday life. Business communication must also follow these footsteps.
Researches show that almost 75% of the US workforce will be employed in the field of mobile communications by 2020. These trends are becoming more popular in the last few years.
5G is the fifth generation of mobile communications, capable of providing data transfer of up to 100 Mbit / s in cities. Both technical and practical advantages of this technology are quite obvious. Mobile users will be able to communicate without interruption through video communications. And all that with the choice of maximum possible resolution.
Furthermore, there are other significant advantages. The 5G standard will help integrate all types of video communications that support simultaneous content sharing. Usually, this type of software carries large loads on network bandwidth. That can significantly slow down performance in the event of access to multiple users. Unfortunately, this standard has not yet been widely used. The developers are still working on its improvement. Its commercialization is planned for around 2020, and the implementation costs are more than 50 billion$.
Cloud Using
Cloud technology is not considered as much of a novelty in business communication. Nevertheless, during 2017 a significant development progress was observed. This primarily concerns storage security. A large number of cyber attacks have affected the quality improvement of protection, so it is much safer now.
In addition to security factors, technical improvement was also involved. Searching and downloading data from online clouds is less problematic than physical storage. Today, the minimum network resources and the processing power of the network device are used. That’s exactly what is important when implementing large VoIP networks or transmitting media content.
Artificial Intelligence
Most of us are familiar with the AI concept. Especially if we are talking about Siri: a virtual assistant specially developed for the Iphone. This and similar softwares are based on the user’s voice requirements. They most often work on the principle of the chatbot. They search the browser and use all the functionalities of the mobile device. Such and similar software solutions have reached a new and higher level in recent years. Today they are highly capable of performing very complex operations.
During 2017, the information technology sector was complemented with numerous applications. Many of them are based on virtual neural networks. They can be used for business purposes as well as in remote communication. Users of such software have almost real assistants. This is of paramount importance, inasmuch as virtual assistants take up part of the employees’ obligations.
Conclusion
When we make a short summary we can come to the following conclusion: One of the most promising innovations is probably 5G. But if we talk about AI, it is also becoming more advanced and used. AI applications are even becoming capable of replacing real employees in real work.
As we can see – the last few years brought many technological improvements. It is up to us to keep pace with it. New technologies are not luxury, but the basic need in the time of new communications.