Customer service is a huge part of maintaining a successful business model. Keeping your deliveries on schedule is another aspect that works to create a positive customer service experience. Here are some of the ways that factory managers can work to keep their deliveries on schedule.
Set Parameters
Expectations are the key to meeting the demands of your customers as well as having successful employee interactions. Setting parameters for when tasks need to be completed and the order in which things need to be done will help your employees to perform at the level that you desire. If things are falling behind, this gives you a place to re-evaluate employee performance or even the process that’s being used. You may find that your employees work better if they understand the expectations of the job.
Maintain Appropriate Staffing Levels
Even with the best laid plans, you need to have adequate staffing in order to complete all of the tasks required. People are only capable of doing so much in a day even when they work hard. Use a scheduling tool in order to assist you with knowing the staffing level that will be required to complete the tasks for the day. For example, chart out the busier times of the day and schedule more employees during those time frames in order to accommodate the needs of the business.
Use Assistance Tools
There are a variety of virtual assistant services that you may find useful when it comes to maintaining your delivery schedule. Automaton is also sometimes helpful when you have large quantities of items to track. This may help to reduce the amount of footwork that’s required on your part. Another thing that you may find useful is the use of reminders for priority customer orders. Barcode systems may even help to input the arrival and departure of goods from your factory.
Track Your Deliveries
Tracking is another key component when it comes to ensuring that your deliveries are on schedule. You can use a variety of methods to assist you with your tracking needs. Electronic means are often the easiest to use because they can eliminate some of the element of human error. Another benefit is that your customers can be made aware of when their delivery will arrive with minimal amount of effort on your part.
Keeping your deliveries under control helps to ensure the success of your business. Another benefit is improved customer service opportunities.
